Getting Started

What is Coin24?

Coin24 is a cryptocurrency exchange providing the best way to invest in cryptocurrencies by aggregating all leading exchanges and comparing cryptocurrency prices in real time. We support over 50+ cryptocurrencies, digital currency, altcoin, cryptocoin with more than 45000 pairs for exchange.

How to do cryptocurrency trading on Coin24?

Coin24 aggregates all major exchanges to give its users more than 50+ crypto trading pairs and is one of the largest cryptocurrency converters. We support over 45,000+ crypto to crypto exchange pairs and are the largest crypto trading platform. Users can trade anonymously on any exchange with ease without creating an account with the underlying exchange. You can refer our guide to learn how to trade.

Can the rates change during the transaction?

Unlike ordinary money, cryptocurrency prices are highly volatile, so the rate may fluctuate. It may happen that the altcoin exchange rate which you see before the transaction is different (high or low) after transaction gets completed. In that case, the exchanged digital currency quantity which you receive may differ from what you see during the comparison.

What is our transaction fees?

Coin24 charges a fee of 0% to 0.49%. The conversion sum you see is inclusive of the fees.

How do I exchange cryptocurrencies on Coin24?

For all available digital coins/cryptocurrencies on Coin24, the exchange process is similar.

Click here to view our exchange guide.

What is the minimum/maximum amount?

Coin24 doesn't have amount restrictions. However, there are some nuances.
If an amount is too low, make sure that it will cover all the network fees a blockchain takes. It means that the amount you are going to send and the amount you are going to get should be enough to cover input and output network fees taken by a blockchain.
If your funds to be exchanged are insufficient, you will see a message.
Please stick with this recommendations. Otherwise, there is a high risk that your money will be lost.
Some exchanges provide a max limit as well.

What are the network fees?

Every cryptocurrency is based on a blockchain. The process requires a network fee. This is a commission a blockchain takes from the amount you and we send, you can check cryptocurrency charts to see the network congession. This is why it is so important to include network fees in the amount you send and going to get. If the amount is too low to cover the fees, a transaction will fail.

When should I receive my money?

Coin24 transactions take 15-30 minutes to be processed. If a transaction is large (around 1 BTC worth), processing may take longer depending on the size of your transaction and blockchain capacity. You can check the cyrcurrency charts to check the network congession.

How do I cancel my transaction?

Blockchain transactions are irreversible. Once the money is sent, it cannot be rolled back. So if you are going to exchange cryptos, think twice and check attentively all the payment details prior to sending money.

Why does my transaction take so long?

As a rule, our transaction takes 15-30 minutes to be processed. If your transaction takes longer, this might be due to a wide range of factors.
Blockchain overloaded. There are many transactions pending including yours. These issues take place on blockchains. All you have to do is to wait. Coin24 doesn't control blockchain delays.
DDoS attacks. Any platform may experience such issues. In this case, all you have to do is wait.

Why is my transaction still waiting for payment if I've already paid?

This might be due to several reasons.
The transaction hasn't been included to a blockchain. Cryptocurrencies aren't stable, so minor errors might occur. Either can we refund money or push a payment through if you provide the hash (a tx ID) of your transaction.
ETC and ETH confusion. The addresses of Ethereum (ETH) and Ethereum Classic (ETH) are of the same structure. If you send ETC or ETH, make sure that you've created an appropriate transaction on Coin24. For example, if you create an ETH to BTC transaction, make sure that you send ETH, not ETC. Otherwise, your transaction will be stuck.
Wrong XEM message. While sending XEM, make sure that you've put a correct message. It's indicated here and looks like a combination of digits and letters. Messages like 'Hey how are you', 'I love Coin24' etc. are lovely but don't work, unfortunately :)
Other internal errors. Even our perfect system may lag or experience internal issues. If you suppose that this is the case, report it to super@coins24.

What will happen if I close the browser tab?

If you have transferred the amount, then you can surely close the browser tab. Our system will automatically complete the transaction, and the amount will be deposited into your recipient wallet address.
Just keep the the order-id with you for any follow ups.

Why blockchain verification is taking long?

Blockchain is peer to peer network where transactions need to be confirmed by the network. This process can take from few minutes to several hours depending on the cryptocurrency and load on the network.
Coin24 or its partners don't play any role in blockchain confirmations. Please be patient in case of delay. Your fund is safe and the exchange will proceed once our partner receives the deposits.

Sent funds to the wrong address. Can I recover my funds?

Unfortunately not. Once funds are sent to a wrong address, there is nothing we can do to recover them. This is why it is extremely important to double check the address you enter while ordering.